Customer Satisfaction Research

So many CSATs are run without thought, providing reams of data with little analysis or insight. We get to the bottom of what your organisation is trying to achieve, ensuring that results are contextualised in your objectives and what's going on in the real world.

It's no exaggeration to say that our quality control is standout - panels routinely turn to us for guidance on what they should be doing. Our GDPR compliance is best-in-class, with a dedicated project manager ensuring client data is treated with utmost confidence and consideration.

Beyond that, our account management style ensures everything is done on time and to a standard we can be proud of. From design to output we put conscience into everything we do - remembering the human, and embracing the tech.

CSATs are often considered simple—and to an extent, they are. However, they hold immense untapped potential for deeper customer insights through AI language mapping, integrating transactional data, or linking scores with brand tracking.

We go beyond the numbers to drive meaningful growth. We don't just run the data, we look for the insights that will drive your business forward.

The true value of our work lies in how effectively it can be used.

We’re so confident in our work that we regularly compare client satisfaction with other agencies—achieving 100% for three consecutive years. We don’t restrict ourselves to SOWs or timesheets, and we regularly present our findings at the board level — whether they’re controversial or not

This confidence comes from the uncompromising quality of our in-house data team and the deep expertise of our cross-specialism team. Because ultimately, you can only be confident if we are.